Shipping policy
Shipping and Delivery Policy
This Shipping and Delivery Policy applies to purchases made from 1311774 Ontario Ltd. O/A Fitness Depot.
Shipping and Delivery Arrangements
Shipping and delivery options vary depending on the product, destination, order size, availability, and services required.
Customers must call 905-849-8884 to confirm:
- Whether shipping or delivery is available
- Applicable shipping or delivery charges
- Estimated timing
- Whether inside delivery, assembly, or installation is available
- Any property-access requirements
Shipping or delivery arrangements are not confirmed until they have been reviewed and accepted by Fitness Depot.
Shipping and Delivery Charges
Charges may vary based on:
- Product size and weight
- Delivery location
- Oversized or heavy equipment
- Remote destinations
- Stairs, elevators, narrow doorways, or restricted access
- Inside delivery
- Assembly
- Installation
Additional charges may apply if the information provided by the customer is incomplete or inaccurate.
Shipping and delivery charges are non-refundable, except where required by law or expressly agreed to in writing by Fitness Depot.
Customer Responsibilities
Customers are responsible for providing complete and accurate:
- Contact information
- Shipping or delivery address
- Access instructions
- Information about stairs, elevators, loading areas, doorway widths, restricted access, or other site conditions
Customers must ensure that the delivery location is safe and accessible.
Additional charges may apply if delivery cannot be completed because of inaccurate information, restricted access, missed appointments, or conditions that were not disclosed in advance.
Delivery Timing
Estimated shipping, delivery, and product-availability dates are provided in good faith but are not guaranteed.
Timing may be affected by:
- Product availability
- Supplier or manufacturer delays
- Carrier schedules
- Weather
- Remote-location access
- Customs or transportation delays
- Other circumstances outside the reasonable control of Fitness Depot
Fitness Depot will provide updates when material delays become known.
Order Inspection and Delivery Damage
Customers should inspect their order as soon as it is received.
If a product or its packaging appears damaged, take photographs of:
- The product
- The packaging
- The shipping label
- Any visible damage
Report the issue promptly to:
- Email: markrdubois@gmail.com
- Phone: 905-849-8884
Include the order number and a description of the issue.
Do not discard the packaging or assemble or use a visibly damaged product until Fitness Depot provides instructions.
Returns and Refunds
All sales are subject to the Fitness Depot Refund Policy.
Unless required by law or expressly agreed to in writing, shipping, delivery, assembly, and installation charges are non-refundable.
Contact Information
1311774 Ontario Ltd. O/A Fitness Depot 1026 South Service Road East Oakville, Ontario L6J 2X7 Canada
Email: markrdubois@gmail.com Phone: 905-849-8884